Our Policies

1. Fair Usage Policy

Our Fair Usage Policy is designed to ensure that all our customers have a stable and reliable experience. We monitor data usage to prevent abuse and to maintain the quality of our network. For more details, please visit airello.online/fair-usage.

2. Refund Policy

We offer a 14-day money-back guarantee on all our eSIM plans. If you are not satisfied with our service, you can request a full refund within 14 days of purchase. For more information, please see our terms and conditions at airello.online/terms.

3. Data Privacy Policy

Your privacy is important to us. We are committed to protecting your personal data and using it responsibly. Our data privacy policy outlines how we collect, use, and protect your information. You can read the full policy at airello.online/privacy.

4. Service Level Agreement

We strive to provide a high-quality service with maximum uptime. Our Service Level Agreement (SLA) details our commitment to service availability and performance. For any service-related inquiries, please contact our support team at [email protected].

5. Acceptable Use Policy

Our Acceptable Use Policy (AUP) defines the acceptable and unacceptable uses of our service. By using our service, you agree to comply with this policy. The full AUP can be found at airello.online/aup.

6. Complaints Procedure

If you have a complaint, please contact us at [email protected]. We will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days. Our full complaints procedure is available at airello.online/complaints.

7. Network Coverage

We partner with leading network providers to offer extensive coverage worldwide. However, coverage may vary depending on your location and device. For more information on our network coverage, please visit airello.online/coverage.

8. Device Compatibility

Our eSIMs are compatible with a wide range of devices. Please check our device compatibility list at airello.online/compatibility before purchasing a plan.

9. Roaming Policy

Our roaming policy explains how our eSIMs work when you travel to different countries. We aim to provide transparent and affordable roaming rates. For more details, please visit airello.online/roaming.

10. Security Policy

We take the security of our network and your data seriously. Our security policy outlines the measures we take to protect our systems and your information. You can read the full policy at airello.online/security.

11. Content Policy

All content on airello.online is for informational purposes only. We strive to provide accurate and up-to-date information, but we make no warranties or representations about the accuracy or completeness of the content.